We Manage Maintenance and Repairs

Proudly Serving The Vancouver and Clark County Regional Area

Regular maintenance and repairs are a routine part of owning a rental property. If you don’t keep up with upkeep and make repairs when necessary, you could rapidly find your return on investment dwindling. Yes, maintenance and repairs can be a pain, but the good news is that you don’t have to deal with it yourself. When you hire Zenith for property management, we handle maintenance and repairs up to our agreed maintenance limit. For minor issues, you don’t have to worry – we’ll take care of it. If something major pops up that exceeds the maintenance limit, we’ll work with you to find the best solution.

Here’s what you need to know about that.

What Are We Responsible for?

A landlord’s responsibility is to provide a safe and habitable home for tenants. Yes, that can include routine maintenance as well as repairs. Here are some maintenance tasks that we cover as part of your maintenance agreement:

• Tree pruning
• Hedge trimming
• HVAC maintenance
• Appliance maintenance
• Plumbing repairs
• General maintenance

When major repairs spring up, the property owner is responsible for those too. Whether or not we will automatically handle them depends on your maintenance limit. We will cover costs up to a certain limit, after which you will be responsible. Here are some examples:

• Roots infiltrating the home’s plumbing, causing damage to pipes
• Rotting wood on a deck or outdoor stairs
• Foundation damage
• Roof repairs

What Is a Maintenance Limit?

A maintenance limit is a part of our management agreement that stipulates that we’ll handle all needed maintenance and repairs up to a certain amount of damage. If repairs exceed that amount, the property management company will get in touch with the property owner to discuss how to proceed.

What Repairs Are Tenants Responsible for?

Typically, tenants are only required to pay for repairs that are a result of their misuse. That means they did something wrong. It doesn’t mean they were quietly enjoying the property and something happened – like, for example, they stepped on a stair and it gave out.

Here are some important points on how we handle repairs with tenants:

• Carpets and paint are assumed to have a 7-year lifespan, and tenants are instructed to professionally clean and shampoo the carpet once their lease ends.
• Any damage is always paid for by the tenant during move-out. To ensure tenants always know what to expect, we provide checklists to verify the “move-in” condition of their unit.
• At the end of their lease, we will use that original checklist to ensure any damage is paid for by the responsible party.
• We understand that tenants play a huge role in preserving your property. That’s why we are always working to keep costs down by educating tenants about the necessary steps to minimize any possible damage.
• Whenever it is legal, possible, and safe, we walk tenants through small issues to solve on their own.
• Emergencies rarely happen during business hours which is why we offer 24-hour response and emergency repair services. You can have peace of mind knowing that your properties are being well cared for, all the while avoiding the frantic midnight phone calls and the hassle of navigating difficult repair problems with contractors and tenants.

Licensed and Insured Contractors

At Zenith, we only work with insured and licensed contractors. This limits legal liability and ensures your property will be in great shape when they’re done with it.

We even have a contractor who’s on call for after-hours emergencies. This is crucial because sometimes repairs need to happen immediately, or else you risk more significant damage. Our after-hours contractor is also fully licensed and insured, so you won’t have to stress about anything.

Can I Use My Own Contractors to Perform Repairs?

Yes, but we require trade licenses and current proof of insurance from all of our vendors.

Expert Rental Property Maintenance

Rental property maintenance often requires help from more than a handyman. As one of our clients, you will enjoy access to our network of skilled vendors who offer high-quality work and competitive pricing. When their services are needed, we pass those savings directly to you.

By trusting us to handle maintenance and repairs, you can increase your cash flow and help avoid extensive damage to your property. If you’re interested in the rental property maintenance services we have to offer, contact us today. We look forward to working with you!

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