Tenant Frequently Asked Questions
Below are answers to our commonly asked questions.
When and Where Do I Pay My Rent?
Rent is due on the 1st day of the month. Zenith provides a grace period until the 4th day of the month with no penalty. Rent received after the 4th will be considered late. For your convenience we provide many options to submit your funds:
- Rent can be paid with cash, check or debit card at any qualifying PayLease location, such as Wal-Mart and Fred Meyer Customer Service. Present the store clerk with the PayLease card which was provided at your lease signing and they will process your funds.
- Rent can be paid on our website at www.ZenithPro.com. Hover over Tenants and choose Online Payments from the drop-down menu. Follow the steps to make your payment. ATTENTION: There is a 3-day delay until we receive the funds.
- Rent can be paid by bank auto-pay. Just go to your local branch and request this service from your banker. Remember to allow for mailing time and be sure to list the property address that you are paying for. Mailing Address: PO Box 87-1600 Vancouver, WA 98687
- Rent can be paid in person in our office; we are always happy to see you! We do not accept cash, debit or credit card payments in the office. Please make checks payable to Zenith Properties NW, LLC. Physical Address is: 1498 SE Tech Center Place, Suite 170, Vancouver, WA 98683
What Happens if I Need to Move Out Before My Lease Ends?
Please contact your property manager to discuss your situation. You are required to provide a written 30-day Notice to Vacate per your lease. The lease break fee is 2 times the monthly rent.
Do I Need Approval to Paint or Change Something in My Rental Home?
Yes. Any and all changes must be approved after submitting a written request.
What are Tenants Responsible For?
Tenants are responsible for light bulbs, filters, winterizing, and maintaining the yard. They must also keep all of the smoke alarms and carbon monoxide alarms in working order by replacing the batteries when necessary. The alarms must not ever be removed. Please see your lease for a complete list of your responsibilities.
What Happens if a Roommate Wants to Move Out or I Want to Add One?
Please contact your property manager to discuss your situation. New roommates will have to follow the regular application process and meet the Zenith Rental Criteria. A new lease contract is required for both situations, as well as additional fees.
When will I receive my security deposit?
Per Washington State landlord tenant law, Zenith Properties has 21 days after your move out date to assess damages and mail your final accounting via first class mail. However, out of understanding for our residents, we always strive to mail these out as soon as possible, often much sooner than 21 days.
To ensure a smooth delivery, please be certain you have provided the correct forwarding address to your Property Manager.
If it has been more than 30 days and you have not received anything, please call us at 360.696.3111.
How can I dispute my security deposit accounting?
Zenith Properties NW, LLC strives to ensure a fair distribution of the security deposit based on all available information regarding the condition of the property just prior to the move-in and just after the move-out. We recognize that there may be situations where you have additional information that we initially did not take into account.
The purpose of this final review is to make sure that you have the opportunity to provide additional information when you are not satisfied with the rationale for the return of your security deposit funds. Once this form is submitted, our review committee will objectively review all information, including your comments, solicit any additional information and/or approval from the Management Team and make any appropriate adjustments. The process will follow the following steps:
Submission of the Request for Final Review of Security Deposit (by you) within ten (10) days of receipt of security deposit disposition.
Review Committee will re-assess based on all available information including your account.
Within ten (10) days of the submission date, you will be notified via e-mail of the Committee’s findings along with any adjustments or explanations.
If there are any adjustments to the deposit based on the findings you will receive a Mutual Release Form (to be signed within ten (10) days) and then either a check or possibly an invoice for additional amounts owed.
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