Tenant Frequently Asked Questions

Answers to your common questions

  • How do I apply for a rental?

    Applications are available by clicking Apply Now in the lower-right hand corner of the rental listing under Available Rentals. You can also print a paper application from Resident Forms under the Tenant tab. Submit your paper application by emailing it to Rentals@Zenithpro.com or faxing it to (360)696-3113. All applications must be paid for prior to the application being processed. Application Fees can be paid with cash or debit card in our office at 1498 SE Tech Center Place #170, Vancouver, WA 98683. They can also be paid online at www.ZenithPro.com; hover over Tenants along the upper menu bar and choose Online Payments from the drop-down menu.
  • What are your qualifications to rent?

    Please see our Rental Screening Criteria. You can find a complete list on this website. Go to the Menu Bar and then chose Tenants and then chose Rental Criteria. Please read the requirements thoroughly.
  • How long will it take to process my application?

    Most applications take 24 – 48 business hours to screen. A professional screening company verifies applicant’s employment, income, rental history, credit, and checks national criminal background registries. Sometimes the information is difficult to obtain and the screening time may be extended.
  • When will you let me know if I qualify? How will you let me know?

    We will let you know the outcome of your screening within 24 hours of obtaining the completed report. A Zenith representative will call or email you, if an email was provided, to let you know if you have been approved or denied. Zenith will only call one member of the party to inform you of the results; we cannot call everyone in the party. We will attempt to reach you for 24 hours to notify you of your approval. If there is no response after this time-frame we will move on to the next applicant.
  • Is the owner willing to make modifications to the property to accommodate disabilities?

    A reasonable modification is a physical change made to a resident’s living space which is necessary to enable a resident with a disability to have full enjoyment of the housing; for example, adding bathroom grab bars, lowering closet rods or installing a ramp. Zenith Properties NW, LLC does allow for reasonable modifications in compliance with the Americans with Disability Act. The modification must meet with owner approval and the resident asking for the modification must provide all permits and incur all costs associated with the modification. The Resident must also incur all costs associated with bringing the property back to its original condition.
  • When and where do I pay my rent?

    Rent is due on the 1st day of the month. Zenith provides a grace period until the 4th day of the month with no penalty. Rent received after the 4th will be considered late. For your convenience we provide many options to submit your funds:

    1. Rent can be paid with cash, check or debit card at any qualifying PayLease location, such as Wal-Mart and Fred Meyer Customer Service. Present the store clerk with the PayLease card which was provided at your lease signing and they will process your funds.
    2. Rent can be paid on our website at www.ZenithPro.com. Hover over Tenants and choose Online Payments from the drop-down menu. Follow the steps to make your payment. ATTENTION: There is a 3 day delay until we receive the funds.
    3. Rent can be paid by bank auto-pay. Just go to your local branch and request this service from your banker. Remember to allow for mailing time and be sure to list the property address that you are paying for.
    4. Mailing Address: PO Box 87-1600 Vancouver, WA 98687
    5. Rent can be paid in person in our office; we are always happy to see you! We do not accept cash, debit or credit card payments in office. Please make checks payable to Zenith Properties NW, LLC.

    Physical Address is: 1498 SE Tech Center Place, Suite 170, Vancouver, WA 98683

  • What happens if I need to move out before the end of my lease?

    Please contact your property manager to discuss your situation. You are required to provide a written 30-day Notice to Vacate per your lease. The lease break fee is 2 times the monthly rent.
  • Do I need approval to paint or change something in my rental home?

    Yes. Any and all changes must be approved after submitting a written request.
  • What am I responsible to maintain?

    Residents are responsible light bulbs, filters, winterizing and maintaining the yard. Residents must keep all of the smoke alarms and carbon monoxide alarms in working order by replacing the batteries when necessary. The alarms must not ever be removed. Please see your lease for a complete list of your responsibilities.
  • What happens if a room-mate wants to move out or I want to add one?

    Please contact your property manager to discuss your situation. New roommates will have to follow the regular application process and meet the Zenith Rental Criteria. A new lease contract is required for both situations, as well as additional fees.
  • Can I tour your available rentals?

    Some of the properties listed under our advertised Available Rentals are vacant and ready to show. On occasion, properties are occupied and are not available to show until the current tenant has vacated. Contact our Leasing Agent at (360)816-9754 to discuss availability and schedule your tour.
Find a Rental
Search our large inventory of available rentals to find your perfect home.
Learn More >>
For Owners
Access owner statements and valuable resources conveniently online.
Learn More >>
For Tenants
We make it easy to pay your rent and submit maintenance requests all online.
Learn More >>